It is your right to cancel your order up to 28 days from the date of receipt.  To do so, all returned items must be received in their original condition, with all tickets and tags attached.  We are unable to refund any items that are not returned in their original condition.

We can only issue a refund to the card that was used at the time of purchase

Please ensure that any returned items are well packaged to ensure the safety of any returned product. We cannot take responsibility for any damage or loss that may arise in transit.  Trackable and insured services offer the best protection.

Email us at fanesneaker@hotmail.com for confirmation on where to send any returns

United Kingdom

Please allow up to 7 working days to process all refunds



A 14 day ‘cooling off period’ is allowed as dictated by the UK Distance Selling Regulations.  We are unable to accept returns and refunds for any products outside of this period.  We will however offer a credit note for any unwanted sale items as per our general returns policy.



We aim to deliver your order as swiftly as possible and within 48 hours. 

All items are posted first class via Royal Mail Signed for.